All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We don’t ship to PO BOX address
Shipping charges for your order will be calculated and displayed at checkout.
We ship with DHL EXPRESS, usually delivered in 5-6 days to USA, Europe, UK, Australia and 5-7 to most countries.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SXParts is not responsible for these charges if they are applied and are your responsibility as the customer.
Remote area shipping cost.
Remote area address are required to pay $31 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website, we will email to ask for $31 additional cost if your zip code is in remote area. Remote Area List here (Search your country's name and you'll see remote area post code) to check. You can provide us an alternative address which is not in DHL remote area list to avoid this cost.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.